hard rock casino biloxi hotel reservations

Resolves guest & Hard Rocker issues/disputes.ĭevelops, implements, and participates in various committees addressing guest/Hard Rocker issues. Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.Īcknowledges high achieving Hard Rockers.ĭisplays fair treatment with respect to disciplinary action and produce documentation as necessary. Observes Agent performance providing timely & effective feedback.Įnsures that Agents are maintaining a proper image in regards to grooming and uniform standardsĮstablishes and maintains close working relationships with all departments ensuring maximum cooperation, productivity, morale and guest service. Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential. May assist with scheduling and coordinates break schedule for Agents. Monitors the number of calls in cue to minimize the number of abandoned calls.

Provides support to Reservation/PBX staff in the guest problem resolution process. Verify suites and handicap rooms are assigned daily.Ĭhecks 3rd party reservations. Monitors all internet channels when assistant manager and manager are not present. Supervises the reservations process, ensuring quick, courteous and effective service is delivered routinely assist in the process as necessary.Įxecutes the hotel’s daily, weekly sell strategy. Produces and maintain a “kick ass” work environment, one in which Hard Rockers thrive. Following policies and procedures and is providing services effectively and efficiently. Monitors day-today operations to ensure the department is meeting goals and objectives.

Leads department when Manager and Assistant Manager are not present. Ensure exceptional service is being provided to all internal and external guests. Manage day-to-day Reservation and PBX operations.

Hard rock casino biloxi hotel reservations